The primary purpose of our website is to be a useful resource and guidance tool. We also want you to feel secure when visiting our website and we are committed to maintaining your privacy when doing so. We take our ethical responsibilities and your privacy seriously.
4.Personal Information We Gather
Personal information is gathered from you in two ways: (a) directly (for example if you submit an online form, engage in live chat or otherwise supply any personal details to us); and (b) indirectly (for example, through our website’s technology).
We will obtain personal information about you directly (such as your name, email address, phone number, amount of debt, etc.) whenever you volunteer this information by completing an online form or by using live chat on our website. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
For example, we will obtain your personal data when you request a free consultation, purchase goods or services or contact us for any reason. If you volunteer such information you will be consenting to our processing it for the purposes specified.
If you request a debt consultation with us, then your email address, name, phone number and other details you provide may be shared with selected third-parties who we believe may be able to assist with working towards a solution to your debt. Where we permit selected third parties to use your data, we (or they) will contact you by phone, e-mail and SMS messaging only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
When we refer your details to a third party-company, we may receive financial compensation for doing so. However, we do not charge you for this introduction. Your consultation is always free, but fees will apply if you choose to enter into a debt programme. These fees will be made clear by your advisor prior to your enrolment.
Moreover, we will disclose your personal information to third parties:
In the event that we sell any business or assets, in which case we will disclose your personal data to the prospective buyer of such business or assets.
If Debtinsider.co.uk or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
5. Use of your Data.
Debt/Insider website provides a means by which you can communicate with Debt Advisors and Insolvency Practitioners. This means we do not have to be regulated by the FCA in the United Kingdom. Nothing on this website constitutes financial advice. This website provides information only, and the choice of product is for you alone to choose. We process any information you provide us and we may pass this onto our trusted third party partners. Debt/Insider is a website used for marketing purposes and no advice is provided directly from this site. Debt/Insider introduces you to a potential partner that can help give you individual advice and match you to the right solution for your personal circumstances. These partners are Debt Advice services regulated by the FCA and Insolvency Practitioners. We are sometimes paid a fee for the introduction. At no time do we state that the advice provided to you is ideal for your circumstances; once you obtain advice from our partner, your relationship is with the partner, and we are not responsible for that advice.
Our Partners Include:
- Hanover Insolvency
- National Debt Assistance – Astute House, Wilmslow Road, Handforth, Cheshire, England, SK9 3HP
- The Debt Advice Service (BHDB Associates Ltd)
- Other Appointed Representatives sometimes referred to as ‘Introducers’
6.Cookies and Other Tracking Technologies
A cookie is a digital file that contains a string of text, storing information. Commonly, web servers which host and maintain websites send cookies to your computer. They are usually stored on your computer via your web browser. The web browser communicates information related to your interactions with the website, back to the web server of the website. This is a common way to drive personalization across internet enabled devices, as the storing of this information allows the website to know what it should know about you based on what you previously looked at or interacted with.
A log file is a digital file that records interactions between software systems. Log files exists across all internet and IP enabled devices, including the connected mobile, connected TV, and enhanced email tactics described herein. Device type and location using latitude and longitude coordinates can also be stored.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or page views.
We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We may record your IP addresses when you make an application through our site in order to detect and prevent fraud.
We will retain your information for as long as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Cookies and Devices will be stored for up to 12 months.
To opt out of marketing communications from our third-party partners you may contact each of them directly with this request. You may also ask us to communicate on your behalf to our debt relief partners that you no longer wish to receive marketing messages. To do so, please email email@example.com with your request, and provide enough information in order for us to identify you (e.g. your name, email address, phone number, etc). If your objection is not to marketing in general, but to marketing by a particular channel, such as email or telephone, then please specify the channel to which you are objecting.
9.Undertaking Anti-Money Laundering checks:
To comply with money laundering regulations, there are times when we need to confirm the identity of our customers in order to satisfy our requirements. To satisfy our requirements an electronic Anti Money Laundering check may be completed on our customers.
10.Notification of Privacy Statement Changes.
We may update this policy from time to time as our information practices are modified or changed. If we make changes to the Privacy Notice, we will revise the “Last Updated” date at the bottom of this Notice. Any changes to this Notice will become effective when we post the revised Notice on the Site. Your use of the Site following these changes means that you accept the revised Notice.
11. Complaints Procedure
We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that Webfibre Ltd will adhere to respond to your query.
In order for us to successfully take action on your complaint, please supply us with your full name, email address, contact telephone number, and reason for complaint. We will use this information to investigate your complaint. We will acknowledge receipt of your complaint within 7 Working days. We will investigate your complaint fully and aim to resolve this, where reasonably possible, within 30 days of receipt. The final response from us will include the findings from our investigation and, if applicable, what actions we will take to put things right.
12. Contact Information
By Email: firstname.lastname@example.org
Last Reviewed April 2021